Recent email to Restoration Hardware regarding the impossible situation going on with Brocade Home (think they will help me?) :
[I realize this is Restoration Hardware customer service, but Brocade Home is part of your company, so please, please, please, forward this to some kind of manager, owner, president, etc. Obviously, you are the only chance I have of getting any assistance. I desperately need help with an order I placed with Brocade months ago, but their web site is closed and they are not even answering calls on their customer service number. I can’t even leave a message, as the recording says the mail box is full! I am beyond frustrated! I never received most of my order, even though my card is showing the charge on my account. (over $600.00, which is a substantial amount!) I’m hoping that maybe the merchandise will still show up. But what I need help with right now, is that the one thing they did already send—the silhouette canopy bed—they sent QUEEN canopy rails with a KING bed. I ordered king size, so the bed is correct, but the top is the wrong size. And it’s not like I can even "make do" with a four poster bed, because the tops of the posts expose hardware to attach the canopy, so it looks ridiculous. I am so concerned that I am stuck with only half of a bed since I cannot get a hold of them.
Frankly, I am shocked that Restoration Hardware would let one of their brands treat customers in this manner. They should realize that this is hurting their business, as well….I’ve already read many negative blogs on line from upset Brocade customers who are also disappointed in Restoration Hardware for allowing this to happen. Even if Brocade is going out of business, they should still take care of customers who had existing orders already placed. If I cannot get help from you—their sister company—what am I to do? Go to the media? Better Business Bureau? Federal Trade Commission? PLEASE advise me as to what I should do.]
Review about: Customer Care.